Customer Experience Audit
Customer Experience Audit
Gain Insights into Users' Expectations
CX research
CX research
When is a right time for CX research?
When is a right time for CX research?
What to pay attention to:
What to pay attention to:
Growth metrics and customer acquisition cost are worse than the market average
Growth metrics and customer acquisition cost are worse than the market average
You faced unexpected key metrics fallen
You faced unexpected key metrics fallen
Need new growth points
Need new growth points
CX research
When is a right time for CX research?
What to pay attention to:
Growth metrics and customer acquisition cost are worse than the market average
You faced unexpected key metrics fallen
Need new growth points
Did you know that…
Did you know that…
Did you know that…
A simple weekly recap email for users can increase retention
A simple weekly recap email for users can increase retention
ROI up to 3500%
ROI up to 3500%
Optimizing support process can be more impactful than increasing marketing budget
Optimizing support process can be more impactful than increasing marketing budget
impacts Rule 40
impacts Rule 40
A 5% improvement in customer retention results in profit growth
A 5% improvement in customer retention results in profit growth
profit growth >25%
profit growth >25%
the results
the results
the results
What do you gain working with us?
What do you gain working with us?
What do you gain working with us?
Current growth bottleneck based on user interviews
Current growth bottleneck based on user interviews
Current growth bottleneck based on user interviews
Insights about your key competitors' CX
Insights about your key competitors' CX
Insights about your key competitors' CX
List of improvements for customer success (support) process
List of improvements for customer success (support) process
List of improvements for customer success (support) process
List of UX/UI initiatives with short and long terms impact
List of UX/UI initiatives with short and long terms impact
List of UX/UI initiatives with short and long terms impact
And so much more...
And so much more...
And so much more...
For details see our report example
For details see our report example
For details see our report example
Our service packages
UX research pack
CX research pack
Expert audit
4 types
Research based on customers interview
3 researches
Mystery shopper
Gap analysis for support
Competitors CX/UX analysis
Product, support, website, ads
Improvement initiatives
For whole CX
Price
Start from $ 4 850
Show details
UX research pack
CX research pack
Expert audit
4 types
Research based on customers interview
3 researches
Mystery shopper
Gap analysis for support
Competitors CX/UX analysis
Product, support, website, ads
Improvement initiatives
For whole CX
Price
Start from $ 4 850
Show details
What does working with us look like?
What does working with us look like?
What does working with us look like?
01
01/8
Kick-off meeting
Kick-off meeting
02
02/8
CJM & Service Design Blueprint as-is
03
03/8
5-sec tests for site, mobile store, ads
5-sec tests for site, mobile store, ads
06
06/8
Mystery shopping (support research)
Mystery shopping (support research)
05
05/8
Metrics research
Metrics research
04
04/8
Usability interviews with users
Usability interviews with users
07
07/8
Gap analysis and expert analysis
Gap analysis and expert analysis
08
08/8
CX initiatives development
CX initiatives development
Get the result ⭐
Get the result ⭐
Book a call
Book a call
Our service packages
CX research pack
UX research pack
Expert audit
4 types
1 type
Research based on customers interview
3 researches
Only usability research
Mystery shopper
Gap analysis for support
Competitors CX/UX analysis
Product, support, website, ads
Key steps in product
Improvement initiatives
For whole CX
Only for UX
Price
Start from $ 4 850
Start from $ 2 700
Show detailed compare
Book a call
Book a call
CX research pack
UX research pack
Expert audit
4 types
1 type
Research based on customers interview
3 researches
Only usability research
Mystery shopper
Gap analysis for support
Competitors CX/UX analysis
Product, support, website, ads
Key steps in product
Improvement initiatives
For whole CX
Only for UX
Price
Start from $ 4 850
Start from $ 2 700
Show detailed compare
Book a call
Book a call
Free Product Metrics Check to Identify Bottlenecks Using AI
Free Product Metrics Check to Identify Bottlenecks Using AI
Start
Free product metrics check to identify bottlenecks by AI
Start
FAQ
FAQ
Questions you might have
Questions you might have
FAQ
Questions you might have
What companies do you work with?
What companies do you work with?
Could you help with end-to-end analytics?
Could you help with end-to-end analytics?
What is typical research duration?
What is typical research duration?
What companies do you work with?
Could you help with end-to-end analytics?
What is typical research duration?
contact us
Book a free 30-minute consulting
Book a free 30-minute consulting
Facing challenges in product growth? Schedule a free call to receive our research recommendations and improvement hypotheses.
contact us
Book a free 30‑minute consulting
Facing challenges in product growth? Schedule a free call to receive our research recommendations and improvement hypotheses.