We boost user retention for SaaS and eCom
We boost growth for SaaS and eCom
Through comprehensive UX and CX research insights
Through comprehensive UX and CX research insights
Through comprehensive UX and CX research insights
1 of 3
1 of 3
1 of 3
customers
customers
customers
leave a brand they love after just one bad experience
leave a brand they love after just one bad experience
leave a brand they love after just one bad experience
PWC
PWC
PWC
200%
200%
200%
higher visit2order
higher visit2order
conversion can be reached by a website with mature UX/UI
conversion can be reached by a website with mature UX/UI
conversion can be reached by a website with mature UX/UI
Forrester
Forrester
Forrester
64%
64%
64%
of customers
of customers
are more likely to recommend product to others if it offers simpler experiences and communications
are more likely to recommend product to others if it offers simpler experiences and communications
are more likely to recommend product to others if it offers simpler experiences and communications
Siegel+Gale
Siegel+Gale
Siegel+Gale
15%
15%
15%
to revenue
to revenue
can be added through improving customer journey
can be added through improving customer journey
can be added through improving customer journey
McKinsey
McKinsey
McKinsey
UX Research
UX Research
UX Research
CX Research
CX Research
CX Research
Expert Audit
Expert Audit
Expert Audit
Metrics Analysis
Metrics Analysis
Metrics Analysis
Customer Interviews
Customer Interviews
CX research
CX research
CX research
CX has a long-term impact on retention and referral rates
CX has a long-term impact on retention and referral rates
CX has a long-term impact on retention and referral rates
Just few points included in our package
Just few points included in our package
Few points from our package:
UX research
UX research
UX research
Сustomer interviews & survey
Сustomer interviews & survey
Сustomer interviews & survey
Service design blueprint expert analysis
Service design blueprint expert analysis
Service design blueprint expert analysis
Mystery shopper
Mystery shopper
Mystery shopper
About CX
UX research
UX research
UX research
UX immediately impacts activation rate, free2paid conversion
UX immediately impacts activation rate, free2paid conversion
UX immediately impacts activation rate, free2paid conversion
Through Pleadсop's capabilities, product teams can boost their efficiency
Through Pleadсop's capabilities, product teams can boost their efficiency
Pleadсop helps product teams boost their efficiency
hours of usability testing
hours of usability testing
hours of usability testing
1000+
1000+
1000+
median increase for target metrics
median increase for target metrics
median increase for target metrics
>17.5%
>17.5%
>17.5%
conducted researches
conducted researches
conducted researches
150+
150+
150+
Our service packages
CX research pack
UX research pack
Expert audit
4 types
1 type
Research based on customers interview
3 researches
Only usability research
Mystery shopper
Gap analysis for support
Competitors CX/UX analysis
Product, support, website, ads
only UI/UX
Improvement initiatives
For whole CX
Only for UX
Price
Start from $ 4 850
Start from $ 2 700
CX research pack
UX research pack
Expert audit
4 types
1 type
Research based on customers interview
3 researches
Only usability research
Mystery shopper
Gap analysis for support
Competitors CX/UX analysis
Product, support, website, ads
only UI/UX
Improvement initiatives
For whole CX
Only for UX
Price
Start from $ 4 850
Start from $ 2 700
Internal team
External team
Dedicated Time
Team dedicated for especially these tasks
Diversity of experience
A fresh experience with other products in different fields.
Objectivity
Only the result matters
Current product understanding
Limited to the project scope
Conclusion
Best when you lack growth or need to rethink CX/UX
Internal team
External team
Dedicated Time
Team dedicated for especially these tasks
Diversity of experience
A fresh experience with other products in different fields.
Objectivity
Only the result matters
Current product understanding
Limited to the project scope
Conclusion
Best when you lack growth or need to rethink CX/UX
pros & cons
pros & cons
Research by external or internal team?
Research by external or internal team?
Internal team
External team
Dedicated Time
Should manage several jobs tasks and daily routines at the same moment
Team dedicated for especially these tasks
Diversity of experience
Focusing on one product for some time now
A fresh experience with other products in different fields
Objectivity
Fear of expressing criticism or revision of existing things
Only result matters
Current product understanding
Deep product understanding
Limited to the project scope
Conclusion
Best for daily improvement and step‑by‑step growth
Best when you lack growth or need to rethink CX/UX
Internal team
External team
Dedicated Time
Should manage several jobs tasks and daily routines at the same moment
Team dedicated for especially these tasks
Diversity of experience
Focusing on one product for some time now
A fresh experience with other products in different fields
Objectivity
Fear of expressing criticism or revision of existing things
Only result matters
Current product understanding
Deep product understanding
Limited to the project scope
Conclusion
Best for daily improvement and step‑by‑step growth
Best when you lack growth or need to rethink CX/UX
Blog
Blog
Blog
Check out our latest materials
Check out our latest materials
Our latest materials
FAQ
FAQ
Questions you might have
Questions you might have
FAQ
Questions you might have
What companies do you work with?
What companies do you work with?
Could you help with end-to-end analytics?
Could you help with end-to-end analytics?
What is typical research duration?
What is typical research duration?
What companies do you work with?
Could you help with end-to-end analytics?
What is typical research duration?
contact us
contact us
Book a free 30-minute consulting
Book a free 30-minute consulting
Book a free 30‑minute consulting
Facing challenges in product growth? Schedule a free call to receive our research recommendations and improvement hypotheses.
UX research pack
CX research pack
Expert audit
4 types
Research based on customers interview
3 researches
Mystery shopper
Gap analysis for support
Competitors CX/UX analysis
Product, support, website, ads
Improvement initiatives
For whole CX
Price
Start from $ 4 850
Show details
UX research pack
CX research pack
Expert audit
4 types
Research based on customers interview
3 researches
Mystery shopper
Gap analysis for support
Competitors CX/UX analysis
Product, support, website, ads
Improvement initiatives
For whole CX
Price
Start from $ 4 850
Show details